As a small business owner you know that the transition to becoming a larger business is fraught with concerns about cash flow, and efficiencies. You want to still provide the excellent product and service to your customers you have always done, but to more of them at one time. Of course, technology helps, software, websites, social media, but your customers want to speak to a human, they want to interact and feel reassured that you’re still a local business that cares about them. Hence you may have asked, is there an answering service near me which can take the weight off my team and help with all the incoming telephone calls?
Partnering with an Answering Service Near Me
Why partner with an answering service? What do they do and how can they help your business? Well, first of all think about who currently answers the phone in your business. Its likely you, and other key staff members who have other responsibilities and tasks as well. When the phone rings and you or they have to answer it, what happens to their other responsibilities? They get dropped, and they may not come back to them for at least half an hour because many phone calls require some kind of follow up.
What about all those sales calls and nuisance calls? How annoying are they when you’re working and you answer the phone hoping its another customer, when its just another call to try and sell you stationery supplies.
Now imagine how much more efficient you and your core team would be if they weren’t disturbed by the phone. You can all focus on what you’re paid to do, produce product, focus on the customers that matter. Well that’s what an answering service provides. They take all of your phone calls for you.
Will My Customers Notice I Have an Answering Service?
You may have concerns that your customers will notice and be concerned that you’ve sold out. But a professional answering service won’t be noticeable to your customers, they will think they are speaking to someone in your company, their enquiries will be answered, they will be diverted through to the right person within the company regarding their enquiry, and the paperwork or samples they requested will arrive in the mail as desired. They will notice a change though. They will notice the phone is answered a lot quicker, that their enquiries are dealt with more efficiently, and that the person answering the phoned is professional, well trained, courteous and eager to help them.
There is every reason why you should try out an answering service for your business, it will be one of the main facilitating factors in you growing your business. Your core team will be able to produce more, because they no longer have to answer the phone, and your customers enquiries will be dealt with while nuisance sales calls will be filtered away. Once you’ve tried it you probably won’t go back because you will see the improvements your business can make.