One thing that can delay processes in your field service business is late payments from your customers. After completing a task, you expect your customers to pay on time after sending the invoice. Unfortunately, not many of them are quick to pay. That means you start experiencing cash-flow issues, which can bring down your business. According to research, many companies struggle with late payments when their customers cannot pay on time. Understanding how to make your customers pay the bills promptly without causing any issues is important. This article will discuss tactics you can use to push your clients to pay on time so you can look after other important matters in your company.
- Use Field Service Management Software
One main reason that could lead to delayed payments is if you also took the time to send the invoice. Sending your invoices late means there is a high chance payments can delay too. It takes time for the customer to evaluate the invoice, and before they are done, weeks have passed. Field Service Management Software is the best solution to ensure you are accurate on your invoices and always send them on time. It saves all the data related to the project, including hours worked and anything else you need to generate the invoice. The software even automatically generates invoices once a task is complete. The best thing is that field service management software offers your customers payment options. Therefore, there will be no issues related to the invoices that can delay payments.
- Ensure Your Contracts are Legal
If your projects are not under contract, you are at big risk. The contract comes with rules that you and your customer must follow. It obligates the customer to pay the bills on time per the contract requirements. Therefore, part of the contract should clearly define the terms of payment and how long the customer should take to pay. It also indicates the penalty incurred when they do not pay on time. The contract also indicated a mutually agreed process of resolving any disputes related to payments. Therefore, always ensure you are operating under contracts.
- Follow Up
A customer may have a valid reason to delay the payments. Therefore, use the field service management software to know which invoices are yet to be paid. Remind the customers to pay, and if they still don’t, follow up to know why. Ensure you maintain a good relationship during the follow-up.
- Ask for Deposits or Part-Payments
The contract has terms of payments regarding deposits. Therefore, it can be a good idea to ask for deposits or part-payments depending on project milestones. You can give discounts when the customers pay early to encourage them to do the same next time. It is advisable to stop the service if the customer does not meet their end of the bargain.
- Hand the Matter to a Debt Collection Agency
If following up has failed, the customer no longer responds, and a lot of time has passed, you can take legal action against the customer. Hand it over to a debt collection agency. The experts will use their experience and skills to make the customer pay.
Investing in field service management software is important to create fast and accurate invoices. This way, you will not give your customers a reason to delay payments. You should also take the steps mentioned above to ensure you don’t experience cash-flow problems that can lead to business failure.