Businesses who are concerned about customer service satisfaction scores should pay careful attention to Josh Melick’s customer service strategies. As Josh Melick is an authority when it comes to coming up with innovative customer satisfaction strategies and has successfully founded three companies.
One of Josh Melick’s first customer service strategies is for businesses to ensure that their customers can easily contact their customer support team. In particular, Melick highly recommends that businesses use chat-based messaging systems to answer their customers’ queries quickly and efficiently. As customers will be able to get responses and won’t have to wait for an email response or to try and reach an available agent on a traditional phone line.
Melick also encourages businesses not to manage too many customer service platforms and to instead focus their energy on running a couple of well managed customer service platforms. As there’s little point in paying an employee to answer questions on Twitter, when most customers will try to reach out to a business via its website. Melick recommends that businesses cut customer support platforms which have low volumes of traffic in order to better support high volume platforms.
According to Melick the most difficult aspect of managing a business’ customer service strategies is finding the right strategies to implement which will promote friendly, polite customer service. As it’s hard to get employees who have their own minds and free will to treat each and every customer like a VIP. One way to get employees to prioritize customer satisfaction is for businesses to reward employees who give phenomenal customer service. Whether it’s by giving them bonuses or promoting them to higher positions within a business. As if employees see that there is a reward for going the extra mile to please their guests, they’ll be far more motivated to treat their customers well.
Melick even goes as far as to advise business owners to get rid of employees who fail to provide their customers’ with a high level of customer service. As front facing employees who give customers negative customer service experiences are likely to lose a business a high number of hard won customers.
Another strategy which every business should implement is to reassess its systems to ensure that important information is easily accessible. Especially when customer service agents are required to track down key information for their customers. One reason why it may be hard for a customer service agent to access important information, is that they may not be sure which system the information which they are looking for is. Ideally each business should have a master system which each separate system is linked to which they can use to find information, quickly and effectively. Which means that their customers won’t have to wait so long for the answers to their questions.
As Josh Melick is an authority on customer service strategies for businesses, business owners and entrepreneurs should experiment with some of his proven strategies. In order to increase their customer service ratings.